We don’t like writing terms and conditions, and we know
you don’t like reading them, but they’re here for a reason, and
that’s to protect both you and Forest Holidays.
So, make yourself a
cup of tea (or coffee) and take the time to read our small
print. For a printed copy of our Terms and Conditions, please
call us on 0845 130 8225.
Terms and Conditions
Forest Holidays LLP (referred to as Forest Holidays/we/our/us)
makes sales of cabin holidays via www.forestholidays.co.uk (the
“Website”), via its call centre, via email requests and takes
bookings directly at the cabin sites. Any person wishing to book a
holiday via any of these methods (referred to as “you/your”)
acknowledges that such a booking is made subject to our terms and
conditions set out below.
You may only request a booking if you agree to these terms and
conditions.
By requesting a booking you are deemed to have accepted these
terms and conditions as governing your booking.
This does not affect your statutory rights as a consumer
We reserve the right to change these terms and conditions at any
time. Any such changes will take effect immediately when posted on
the Website, in the brochure, at the cabin sites, or otherwise
brought to your attention. It is your responsibility to read the
terms and conditions each time you request a booking and any such
request shall signify you have accepted to be bound by the latest
set of terms and conditions.
1. Booking Confirmation
When you wish to place a booking for a holiday (“Booking
Request”) with us, you will complete a booking form (either on the
website, over the phone, by email, or at the cabin site). It is
your responsibility to provide us with the correct information. If
you have made the Booking Request via telephone, we will read back
your details to you. You will be responsible for the Booking
regarding any input errors.
For all Booking Requests we process, we shall issue written
confirmation accepting your booking request with a booking
reference number.
Once Forest Holidays has issued such written or email
confirmation it shall have entered into a contract with you.
By making a Booking Request you warrant that you have the
authority of all persons in your party to book on their behalf,
accept these terms and conditions and that you will indemnify
Forest Holidays and keep Forest Holidays fully and effectively
indemnified against all loss and damage arising directly or
indirectly, from any act or default by yourself or any person or
animal accompanying you.
Bookings are not transferable.
In addition to these terms and conditions, there may be specific
rules and regulations which apply to individual sites. These will,
where applicable, be prominently displayed in the reception area of
each site.
2. Services, Features and Facilities
Forest Holidays take no responsibility for injury, damage or
loss caused by any activity participated in on our sites. Many of
the facilities and services referred to in the brochure or on the
website are run by third parties and not Forest Holidays. Where
facilities and services are supplied by Forest Holidays, all safety
instructions must be followed and safety equipment worn as
appropriate to the activity. Where disclaimer forms are
appropriate, these must be signed before participating in the
activity.
Information about features, facilities and services for your
cabin holiday, is, to the best of our knowledge and belief,
accurate at the time of publication of the brochure and Website,
All facilities and services are subject to availability.
Diagrams and photographs on our Website and in the brochure are
intended to illustrate the level and type of accommodation which is
available. While these are substantially accurate, there may be
some variations in individual cases.
As our cabins are located in a forest environment, we cannot
accept responsibility for any damage, injury or inconvenience
caused by wildlife.
3. Management
Empowerment for all aspects of site operational management lies
with the Site Managers. Forest Holidays fully supports its Site
Managers in dealing with matters of policy at their sole
discretion when the need arises. In placing a Booking Request you
agree that you and your party will at all times comply with any
policies or rules specific to the cabin site or any reasonable
instructions or requests of the Site Managers.
4. Payment
If you place your booking more than 12 weeks prior to the start
date of your holiday, we will request a deposit of £100 per cabin
per week plus any cancellation and breakage cover if taken out. The
balance of the full payment will be due 12 weeks prior to the start
date of your holiday. For all bookings received within 12 weeks of
your holiday start date, full payment is due at the time of
booking. Non-receipt of the full accommodation charge by the due
date will be treated by us as a cancellation of the booking and you
will forfeit the total cost of any payments made to date. The
booking will then be subject to the cancellation procedure outlined
in Condition 5.
Payment for bookings can be made by Debit or Credit Card. Please
note that payments made by Credit or Charge Card are subject to a
non refundable additional charge of a minimum of 2% of the total
amount due. Payment by this method confirms that you accept this
additional charge. Cheques can only be accepted at least 15 days
prior to the start of your holiday.
From the 1st March 2010, bookings made via our call
centre are subject to a £5 admin fee per booking. This fee only
applies to the initial cabin booking and not the addition of any
extra items to the booking. Bookings made via the website are not
subject to this fee.
5. Cancellation
If you want to cancel your booking you must notify us as soon as
possible and confirm in writing. Provided the cancellation is
received not less than 12 weeks before the start date of the
holiday, only the deposit will be forfeited. If we receive less
than 12 weeks’ notice, you will be liable to pay the total cost of
the holiday.
To avoid these charges we advise customers to take out our
cancellation cover.
Our customers visit our sites to enjoy the peace and tranquility
of the forest. If anyone does not respect this, the Site Manager
reserves the right to refuse them admission or ask them to leave
the site at any time. If you are asked to leave under these
circumstances, no monies will be refunded.
In the unlikely event that Forest Holidays have to change or
cancel your holiday:
Changes to holidays
Occasionally we have to make changes to bookings. Whist we
endeavour to avoid making changes, we reserve the right to do so
and no compensation is available.
i. Changes to accommodation.
If the level of accommodation booked is unavailable, we will in
the first instance endeavour to upgrade your accommodation at no
extra charge to you. Where higher grade accommodation is
unavailable, we will accommodate your party in the next available
grade and refund the subsequent difference in cost.
ii. Changes in date
If the date of the booking is unavailable, we reserve the right
to move your holiday by up to three days earlier or later than the
start date of the holiday booked.
Cancellations by Forest Holidays
We reserve the right to cancel your holiday. In the unlikely
event of us having to cancel your holiday (except where you have
failed to make full payment on time) we will offer you the choice
of a full refund of all monies paid to us or the option of
re-booking your holiday at a comparable standard (with you paying
any additional cost or receiving a refund in respect to the price
difference). No compensation is available.
6. Amendments
If you want to amend your booking you must notify us as soon as
possible. Amendments to your booking can be made up to 12 weeks
prior to the start date of your holiday and are subject to
availability and to a £20 administration fee. All amendments are
subject to availability. Should you wish to transfer your booking
to another location and/or date, we will use our reasonable
endeavours to satisfy your request wherever possible, but shall be
under no obligation to do so.
7. Pricing
Cabin pricing is calculated across date ranges. If your holiday
falls within two (or more) price bands, the corresponding price for
each date range will be charged. Prices include VAT at the current
prevailing rate where applicable. Whilst we will make every effort
to ensure that our prices remain unchanged, they may be amended at
any time prior to payment of the final balance. In such
circumstances, you may cancel your booking by giving notice in
writing, by Recorded Delivery, within 14 days of the issue date
printed on your invoice, and we will refund all monies paid in
respect of the booking.
Please note the prices advertised in the brochure and on our
website are applicable up to and including January 6th 2011
only.
8. Occupants
The maximum number of people occupying your accommodation must
not exceed the number shown in the particulars of the cabin. This
does not include up to 2 infants under the age of 2.
We do not accept bookings for Stag or Hen nights, however single
sex groups and group bookings are welcome at the discretion of the
Site Manager. Please make us aware if you are an all male or an all
female group before booking. It is essential that you and your
party will at all times comply with any policies or rules specific
to the cabin site or any reasonable instructions or requests of the
Site Managers.
9. Dogs
Well trained dogs are welcome, subject to payment of the
appropriate supplement, up to a maximum of three dogs per Cabin.
They must be kept under proper control and must not be left on
their own in the cabin. All traces of their presence must be
removed before you leave. Please do not allow dogs to sit on the
beds or the furniture and please ensure you book a pet friendly
cabin if you wish to bring your dogs.
10. Arrival and Departure
Arrival time on site is between 4pm and 8pm on the agreed date
of arrival. If you are likely to arrive late, please let the Site
Manager know. Please note that arrival may be accommodated from 2pm
(subject to availability and a £15 early arrivals’ fee). Please
contact the site directly 7 days before your arrival date if you
wish to organise an early arrival.
Your booking ends at 10am on your agreed date of departure.
A late departure (up to 12 noon) may be arranged (subject to
availability and a £15 late departure fee).
11. Your Responsibility
The accommodation must be left in a clean and tidy condition.
Please make our Site Manager aware of any breakages or damage
caused during your stay. Forest Holidays shall be entitled to
charge you for any costs or expenses it incurs as a result of any
breakage or damage or a failure by you to leave the accommodation
in a clean and tidy condition.
You are responsible for the behaviour of all members of your
party. Please show consideration to other guests, Forest Holidays
staff and our site. Noisy or disruptive behaviour, especially at
night, wilful damage to the site or cabins or other behaviour
considered by Forest Holidays staff to be inappropriate may result
in us asking you or a member of your party to leave the site
immediately. No refunds or compensation will be given in these
instances, and we reserve the right to claim compensation for
damages or inconvenience caused.
Children remain the responsibility of their parents or guardians
at all times in the cabins, on the site and during activities.
Please ensure your children are supervised at all times.
12. Cancellation and breakage cover
We advise customers to take out
cancellation cover and
breakage cover. Where our breakage cover is not taken, a £50
deposit will be taken on site to cover any damage to the cabin, its
contents and the site.
13. Mobility Difficulties
We have cabins specially adapted for use by our customers with
mobility difficulties. Please make enquiries as to their
suitability before booking. Please be aware that if you are able
bodied and book this specially adapted Cabin without
needing it's facilities, you may be asked to move to an alternative
Cabin of a similar grade or above in order to accommodate a guest
who does require the facilities provided.
14. Special Requirements
If you have a preference for a particular cabin or location
on-site, please let us know at the time of booking. We will,
wherever possible, try to meet your requirements subject to
availability and a small fee of £25 However, we cannot guarantee
this, and cannot accept a booking on this basis.
15. Complaints
We are most concerned that you have an enjoyable holiday.
Should you nevertheless have cause for complaint, please contact
our Site Manager immediately who will advise you of our complaints
procedure.
16. Promotions and Special Offers
Promotions or discounted offers are provided from time to time
at the discretion of Forest Holidays. All offers are subject to
availability and may be withdrawn at any time. Retrospective
refunds are not permitted against any offer or promotion advertised
after such time a booking is made.
17. Third Parties
Forest Holidays is not responsible for any products, services,
processes, trade names, trademarks or other information of third
parties and reference to does not imply or constitute an
endorsement, sponsorship or recommendation by Forest Holidays.
Links to other services not operated by Forest Holidays are
solely for your convenience.
18. Force Majeure
Forest Holidays cannot accept responsibility for any holiday
where it is affected or prevented by reason of circumstances that
amount to force majeure. ‘Force Majeure’ means any event which
Forest Holidays or any associated supplier could not, even with all
due care, have foreseen or avoided. Such circumstances include war,
threat of war, riot, civil strife, industrial action, terrorist
activity, natural or nuclear disaster, fire, adverse weather
conditions, foot and mouth disease and all other similar events
outside of our control.
19. Privacy Policy
Forest Holidays respects your right to privacy. In the statement
to follow you will find full details of how Forest Holidays
protects and secures your personal information.
What data do we collect?
During the booking process of your holiday we are required to
ask for personal information which is necessary to allow us to
service you requirements. This information may include name,
address, email address, telephone and car registration number,
country of residence and your age.
How do we use your data?
Forest Holidays will use the information you provide to us in
order to:
• process your bookings and any additional services requested
through us
• verify financial transactions
• investigate and resolve any problems with any services
supplied to you
• we may also occasionally wish to use this data to send you
information and offers which may be of interest to you. Should you
not wish to receive such offers, please write to us at the above
address
Do Forest Holidays share personal details?
Subject to Condition 20 below, no, Forest Holidays has a policy
not to provide your personal data to any third parties other than
dedicated customer service providers.
Links to third party sites
Our site contains links to external websites. Forest Holidays is
not responsible for the accuracy, content or the privacy practices
of third party websites.
Other important information
If you wish to contact Forest Holidays to see a copy of all the
personal information held about you please use the following
address information to do so: Forest Holidays LLP, Bath Yard,
Moira, Derbyshire DE12 6BA
20. Sharing Information
Information is shared with a) our bank b) our partners c)
involved third parties, e.g. Insurance, credit cards etc. When
paying by credit or debit card we pass your card details to our
bank for authorisation of the transaction and for payment. We do
not disclose your details to any other person without your consent
unless there is an emergency situation that requires it or we are
legally required to do so.
21. Disclosure
By agreeing to these terms and conditions you are agreeing to
abide by all of our site policies which are available at all of our
sites.
22. Liability
Unless required by law, we will not be liable to you for any
loss of profit, loss of business or loss of goodwill or for any
indirect or consequential losses whatsoever and our maximum
liability shall be no more than to refund the amount paid by you
for the holiday.
We shall have no liability to you for any failure to perform any
of our obligations under the contract if and to the extent that the
failure is caused by act of God, governmental restriction,
condition or control or by reason of any act done or not done
pursuant to trade dispute, shortages of labour or materials or
breakdown of machinery or any other matter (whether or not similar
to the foregoing) outside of our control.
Notwithstanding the foregoing, nothing in these terms and
conditions is intended to limit any right you may have as a
consumer under local law or other statutory rights that may not be
excluded nor in any way to exclude or limit our liability to you
for any death or personal injury resulting from our negligence.
23. Third Party Rights
No person (except you and us) shall have any rights pursuant to
the Contract (Rights of Third Parties) Act 1999 (the “Act”) to
enforce any of these terms and conditions. Any right or remedy of a
third party which exists or is available apart from the Act is not
affected.
24. Governing Law
These terms and conditions shall be governed and interpreted
exclusively according to the laws of England or Scotland, whichever
are appropriate. We and you agree to submit to the exclusive
jurisdiction of the English or Scottish Courts in relation to any
matters of dispute arising out of or in connection with these
conditions provided that we may, at our option, take proceedings in
the courts of the state or country in which you are domiciled
including action to obtain any remedy (including injunctive
relief).
The contract between us shall be concluded in the English
language
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enables us to learn which advertisements bring users to our
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the information that we collect and share is anonymous and not
personally identifiable. It does not contain your name, address,
telephone number, or email address. For more information about
DoubleClick, including information about how to opt out of these
technologies, go to:
http://www.doubleclick.net/us/corporate/privacy