Cancellation Cover:
We recommend that our guests take out our Cancellation Cover in order to protect themselves, and for piece of mind as unfortunately events do take place that mean people have to cancel their holiday.
Our Cancellation Cover protects you against redundancy, illness and hospitalisation as well as other qualifying reasons (see below) and means that should the worst happen, you will not loose all the money you have paid or owe on your holiday.
Cancellation cover costs £2.50 per night for the length of your holiday. This cover provides protection as soon as your booking is confirmed and ends when the person taking out the cover leaves home to commence the holiday.
This essential reading is a summary of the scheme provided by Forest Holidays LLP.
Duration
The scheme provides cover for:
• Cancellation protection as soon as your booking is confirmed (the price you paid for this scheme will be added to your holiday booking price (the "Price")) and ends when the person taking out the cover leaves home to commence the holiday.
• Curtailment protection from the time you leave home until you return at the end of the holiday, up to a maximum of 31 days.
Significant Features & Benefits
The scheme will provide the following benefits if, after your booking is accepted, it is necessary and unavoidable for:
1. the party to cancel or curtail the holiday due to a Qualifying Reason (as below):
i) If cancellation notification is received prior to balance payment (12 weeks prior to departure), we will refund your deposit payment, less the Price paid for cover and £20 administration fee plus any unrecoverable commitments made to 3rd parties in connection with pre booked activities and events.
ii) If cancellation notification is received after balance payment, we will refund all monies paid less the Price paid for cover and £20 administration fee plus any unrecoverable commitments made to 3rd parties in connection with pre booked activities and events.
iii) If the party curtails the holiday and returns home we will give you a proportionate refund of the cost of the holiday less the Price for this scheme. In the case of multiple or party bookings where more than one cabin is booked at the same time, cover is assessed on each cabin individually.
Qualifying Reasons
Death, bodily injury, illness or admission to hospital as an in-patient of you or any other member of the party, a partner or member of the immediate family.
Compulsory quarantine of a member of the party or their travel being prevented by Government restriction following an epidemic. Redundancy qualifying for payment under any applicable statute which is notified to and received by you after your booking is accepted. Unforeseen occupational international posting in a covered person's present employment; or withdrawal of annual leave because of an unforeseen business emergency of a member of the party. Hi-jack. A member of the party being required for compulsory jury or witness service in a Court of Law in proceedings to be undertaken during the time of the booking. Police requiring a member of their party to attend following theft at their home or usual place of business; or damage rendering a member of the party's home uninhabitable.
Significant Exclusions:
A member of the party deciding not to travel or, if on a holiday, deciding not to continue; war and similar risks; changes in a member of the party's financial circumstances or unemployment other than redundancy
Cancellation:
You may cancel the scheme within 14 days of purchase provided you have not taken your holiday, used the scheme or made a claim. If you do not cancel the scheme within 14 days, you will be liable for the full Price.
Claims Provisions:
To make a claim please contact Forest Holidays LLP, Bath Yard, Moira, Derbyshire, DE12 6BA immediately the circumstances leading to the cancellation or curtailment arise, then confirm in writing, supplying documentary evidence, including medical certificates where appropriate, to support your claim. Note that all persons in your entire party must cancel or curtail the holiday and the accommodation must be left vacant in order to benefit from a claim under this scheme. If you need to curtail the holiday you must advise the site manager before returning home