Terms and Conditions
Cabin Holidays
Breakage and Cancellation Cover
Cancellation cover costs £7.50 for short breaks and £15 for week
stays and provides protection as soon as your booking is confirmed
and ends when the person taking out the cover leaves home to
commence the holiday. Breakage cover costs £6 and
provides protection as soon as you arrive on site and ends when the
person taking out the cover leaves the cabin.
If Breakage cover is not taken a £50 breakages deposit will be
payable on arrival at the site.
Breakage Cover Terms & Conditions
This essential reading is a summary of the scheme provided by
Forest Holidays LLP.
Duration
The scheme provides cover for:
• Breakage protection as soon as you arrive on site (the cost of
the scheme will be added to your holiday booking price (“the
Price”)) and ends when you leave the cabin.
Significant Features & Benefits
The scheme will provide the following benefits:
• Cover for accidental breakage of furniture, appliances and
utensils when kept within the cabin
• Cover for accidental damage to structural features of the
building.
If notification of breakage is received prior to check out, you
will not be liable for the cost of repair.
Significant Exclusions
This scheme does not cover:
• Wilful breakage of furniture, appliances and utensils when
kept within the cabin
• Wilful damage to structural features of the building.
Cancellation
You may cancel the scheme without charge within 14 days of
purchase provided you have not used the scheme or made a claim. If
you do not cancel the scheme within 14 days, you will be liable for
the full Price.
Claims Provisions
Notification of breakage must be received prior to check out and
details must be given direct to the Site Manager.
Cancellation Cover Terms & Conditions
This essential reading is a summary of the scheme provided by
Forest Holidays LLP.
Duration
The scheme provides cover for:
• Cancellation protection as soon as your booking is confirmed
(the price you paid for this scheme will be added to your holiday
booking price (the “Price”)) and ends when the person taking out
the cover leaves home to commence the holiday.
• Curtailment protection from the time you leave home until you
return at the end of the holiday, up to a maximum of 31 days.
Significant Features & Benefits
The scheme will provide the following benefits if, after your
booking is accepted, it is necessary and unavoidable for:
1. the party to cancel or curtail the holiday due to a
Qualifying Reason (as below):
i) If cancellation notification is received prior to balance
payment (12 weeks prior to departure), we will refund your deposit
payment, less the Price paid for cover and £20 administration
fee
ii) If cancellation notification is received after balance
payment, we will refund all monies paid less the Price paid for
cover and £20 administration fee.
iii) If the party curtails the holiday and returns home we will
give you a proportionate refund of the cost of the holiday less the
Price for this scheme. In the case of multiple or party
bookings where more than one cabin is booked at the same time,
cover is assessed on each cabin individually.
Qualifying Reasons
Death, bodily injury, illness or admission to hospital as an
in-patient of you or any other member of the party, a partner or
member of the immediate family.
Compulsory quarantine of a member of the party or their travel
being prevented by Government restriction following an epidemic.
Redundancy qualifying for payment under any applicable statute
which is notified to and received by you after your booking is
accepted. Unforeseen occupational international posting in a
covered person’s present employment; or withdrawal of annual leave
because of an unforeseen business emergency of a member of the
party. Hi-jack. A member of the party being required for compulsory
jury or witness service in a Court of Law in proceedings to be
undertaken during the time of the booking. Police requiring
a member of their party to attend following theft at their home
or usual place of business; or damage rendering a member of the
party’s home uninhabitable.
Significant Exclusions
A member of the party deciding not to travel or, if on a
holiday, deciding not to continue; war and similar risks; changes
in a member of the party’s financial circumstances or unemployment
other than redundancy
Cancellation
You may cancel the scheme within 14 days of purchase provided
you have not taken your holiday, used the scheme or made a claim.
If you do not cancel the scheme within 14 days, you will be liable
for the full Price.
Claims Provisions
To make a claim please contact Forest Holidays LLP, Bath Yard,
Moira, Derbyshire, DE12 6BD immediately the circumstances leading
to the cancellation or curtailment arise, then confirm in writing,
supplying documentary evidence, including medical certificates
where appropriate, to support your claim. Note that all persons in
your entire party must cancel or curtail the holiday and the
accommodation must be left vacant in order to benefit from a claim
under this scheme. If you need to curtail the holiday you must
advise the site manager before returning home
Terms and Conditions
Forest Holidays LLP (referred to as Forest Holidays/we/our/us)
makes sales of cabin holidays via www.forestholidays.co.uk (the
“Website”) , via its call centre, via email requests and takes
bookings direct at the cabin sites. Any person wishing to book a
holiday via any of these methods (referred to as “you/your”)
acknowledges that such a booking is made subject to our terms and
conditions set out below.
You may only request a booking if you agree to these terms and
conditions.
By requesting a booking you are deemed to have accepted these
terms and conditions as governing your booking.
This does not affect your statutory rights as a consumer.
We reserve the right to change these terms and conditions at any
time. Any such changes will take effect immediately when posted on
the Website, in the brochure, at the cabin sites, or otherwise
brought to your attention. It is your responsibility to read the
terms and conditions each time you request a booking and any such
request shall signify you have accepted to be bound by the latest
set of terms and conditions.
1. Booking Confirmation
When you wish to place a booking for a holiday (“Booking
Request”) with us, you will complete a booking form (either on the
website, over the phone, by email, or at the cabin site). It is
your responsibility to provide us with the correct information. If
you have made the Booking Request via telephone, we will read back
your details to you. You will be responsible for the Booking
regarding any input errors. If you have made the Booking Request
via the Website we shall send an automated response email to you as
an order acknowledgement of the Booking Request with a booking
reference number.
For all other Booking Requests we process, we shall issue
written confirmation accepting your Booking Request with a booking
reference number.
Once Forest Holidays has issued such written or email
confirmation it shall have entered into a contract with you.
By making a Booking Request you warrant that you have the
authority of all persons in your party to book on their behalf,
accept these terms and conditions and that you will indemnify
Forest Holidays and keep Forest Holidays fully and effectively
indemnified against all loss and damage arising directly or
indirectly, from any act or default by yourself or any person or
animal accompanying you.
Bookings are not transferable.
In addition to these terms and conditions, there may be specific
rules and regulations which apply to individual sites. These will,
where applicable, be prominently displayed in the reception area of
each site.
2. Services, Features and Facilities
Apart from your holiday accommodation and access to permitted
areas of the forest, none of the features, facilities or services
referred to in the brochure or the Website (e.g. bike hire, pony
trekking and boat hire) are provided by Forest Holidays or its
agents (unless otherwise stated). Forest Holidays shall not have
any responsibility for loss, damage or injury in relation to these
features, facilities and services which we do not provide.
Information about features, facilities and services for your
cabin holiday, is, to the best of our knowledge and belief,
accurate at the time of publication of the brochure and Website,
All facilities and services are subject to availability.
Diagrams on our Website are intended to illustrate the level and
type of accommodation which is available. While these are
substantially accurate, there may be some variations in individual
cases.
As our cabins are located in a forest environment, we cannot
accept responsibility for any damage, injury or inconvenience
caused by wildlife.
3. Management
Empowerment for all aspects of site operational management lies
with the Site Managers. Forest Holidays fully supports its Site
Managers in dealing with matters of policy at their sole
discretion when the need arises. In placing a Booking Request you
agree that you and your party will at all times comply with any
policies or rules specific to the cabin site or any reasonable
instructions or requests of the Site Managers.
4. Payment
If you place your booking more than 12 weeks prior to the start
date of your holiday, we will request a deposit of £100 per cabin
per week plus any cancellation and breakage cover if taken out The
balance of the full payment will be due 12 weeks prior to the start
date of your holiday. For all bookings received within 12 weeks of
your holiday start date, full payment is due at the time of
booking. Non-receipt of the full accommodation charge by the due
date will be treated by us as a cancellation of the booking and you
will forfeit the total cost of any payments made to date. The
booking will then be subject to the cancellation procedure outlined
in Condition 5.
5. Cancellation
If you want to cancel your booking you must notify us as soon as
possible and confirm in writing. Provided the cancellation is
received not less than 12 weeks before the start date of the
holiday, only the deposit will be forfeited. If we receive less
than 12 weeks’ notice, you will be liable to pay the total cost of
the holiday.
To avoid these charges we advise customers to take out our
cancellation cover.
Our customers visit our sites to enjoy the peace and
tranquillity of the forest. If anyone does not respect this, the
Site Manager reserves the right to refuse them admission or ask
them to leave the site at any time. If you are asked to leave under
these circumstances, no monies will be refunded.
6. Amendments
If you want to amend your booking you must notify us as soon as
possible. Amendments to your booking can be made up to 12 weeks
prior to the start date of your holiday and are subject to
availability and to a £20 administration fee. All amendments are
subject to availability. Should you wish to transfer your booking
to another location and/or date, we will use our reasonable
endeavours to satisfy your request wherever possible, but shall be
under no obligation to do so.
7. Pricing
Cabin pricing is calculated across date ranges. If your holiday
falls within two (or more) price bands, the corresponding price for
each date range will be charged. Prices include VAT at the current
prevailing rate where applicable. Whilst we will make every effort
to ensure that our prices remain unchanged, they may be amended at
any time prior to payment of the final balance. In such
circumstances, you may cancel your booking by giving notice in
writing, by Recorded Delivery, within 14 days of the issue date
printed on your invoice, and we will refund all monies paid in
respect of the booking.
Please note the prices advertised in the brochure and on our
website are applicable up to and including January 8 2009 only.
8. Occupants
The maximum number of people occupying your accommodation must
not exceed the number shown in the particulars of the cabin.
This does not include infants under the age of 2.
Single sex groups and group bookings are welcome at the
discretion of the site manager. Please make us aware if you are an
all male or an all female group before booking. It is essential
that you and your party will at all times comply with any policies
or rules specific to the cabin site or any reasonable instructions
or requests of the Site Managers.
9. Pets
Some well trained pets are welcome, subject to payment of the
appropriate supplement. They must be kept under proper control and
must not be left on their own in the cabin. All traces of their
presence must be removed before you leave. Please do not allow dogs
to sit on the beds or the furniture.
10. Arrival and Departure
Arrival time on site is between 4pm and 8pm on the agreed date
of arrival. If you are likely to arrive late, please let the Site
Manager know. Please note that arrival may be accommodated from 12
noon (subject to availability and a £15 early arrivals’ fee).
Please contact the site directly 7 days before your arrival date if
you wish to organise an early arrival.
Your booking ends at 10 am on your agreed date of departure.
A late departure (up to 2pm) may be arranged (subject to
availability and a £15 late departure fee).
11. Your Responsibility
The accommodation must be left in a clean and tidy condition.
Please make our Site Manager aware of any breakages or damage
caused during your stay. Forest Holidays shall be entitled to
charge you for any costs or expenses it incurs as a result of any
breakage or damage or a failure by you to leave the accommodation
in a clean and tidy condition.
12. Cancellation and breakage cover
We advise customers to take out cancellation and breakage cover.
Seethe relevant Terms and Conditions on page 22.
13. Mobility Difficulties
We have cabins specially adapted for use by our customers with
mobility difficulties. Please make enquiries as to their
suitability before booking.
14. Special Requirements
If you have a preference for a particular cabin or location
on-site, please let us know at the time of booking. We will,
wherever possible, try to meet your requirements subject to
availability and a small fee of £10 However, we cannot guarantee
this, and cannot accept a booking on this basis.
15. Complaints
We are most concerned that you have an enjoyable holiday.
Should you nevertheless have cause for complaint, please contact
our Site Manager immediately who will advise you of our complaints
procedure.
16. Promotions and Special Offers
Promotions or discounted offers are provided from time to time
at the discretion of Forest Holidays. All offers are subject to
availability and may be withdrawn at any time. Retrospective
refunds are not permitted against any offer or promotion advertised
after such time a booking is made.
17. Third Parties
Forest Holidays is not responsible for any products, services,
processes, trade names, trademarks or other information of third
parties and reference to does not imply or constitute an
endorsement, sponsorship or recommendation by Forest Holidays.
Links to other services not operated by Forest Holidays are
solely for your convenience.
18. Force Majeure
Forest Holidays cannot accept responsibility for any holiday
where it is affected or prevented by reason of circumstances that
amount to force majeure. ‘Force Majeure’ means any event which
Forest Holidays or any associated supplier could not, even with all
due care, have foreseen or avoided. Such circumstances include war,
threat of war, riot, civil strife, industrial action, terrorist
activity, natural or nuclear disaster, fire, adverse weather
conditions, foot and mouth disease and all other similar events
outside of our control.
19. Privacy Policy
Forest Holidays respects your right to privacy. In the statement
to follow you will find full details of how Forest Holidays
protects and secures your personal information.
What data do we collect?
During the booking process of your holiday we are required to
ask for personal information which is necessary to allow us to
service you requirements. This information may include name,
address, email address, telephone and car registration number,
country of residence and your age.
How do we use your data?
Forest Holidays will use the information you provide to us in
order to:
• process your bookings and any additional services requested
through us
• verify financial transactions
• investigate and resolve any problems with any services
supplied to you
• we may also occasionally wish to use this data to send you
information and offers which may be of interest to you. Should you
not wish to receive such offers, please write to us at the above
address
Do Forest Holidays share personal details?
Subject to Condition 20 below, no, Forest Holidays has a policy
not to provide your personal data to any third parties other than
dedicated customer service providers.
Links to third party sites
Our site contains links to external websites. Forest Holidays is
not responsible for the accuracy, content or the privacy practices
of third party websites.
Other important information
If you wish to contact Forest Holidays to see acopy of all the
personal information held about you please use the following
address information to do so: Forest Holidays LLP, Bath Yard,
Moira, Derbyshire DE12 6BD
20. Sharing Information
Information is shared with a) our bank b) our partners c)
involved third parties, e.g. Insurance, credit cards etc. When
paying by credit or debit card we pass your card details to our
bank for authorisation of the transaction and for payment. We do
not disclose your details to any other person without your consent
unless there is an emergency situation that requires it or we are
legally required to do so.
21. Disclosure
By agreeing to these terms and conditions you are agreeing to
abide by all of our site policies which are available at all of our
sites.
22. Liability
Unless required by law, we will not be liable to you for any
loss of profit, loss of business or loss of goodwill or for any
indirect or consequential losses whatsoever and our maximum
liability shall be no more than to refund the amount paid by you
for the holiday.
We shall have no liability to you for any failure to perform any
of our obligations under the contract if and to the extent that the
failure is caused by act of God, governmental restriction,
condition or control or by reason of any act done or not done
pursuant to trade dispute, shortages of labour or materials or
breakdown of machinery or any other matter (whether or not similar
to the foregoing) outside of our control.
Notwithstanding the foregoing, nothing in these terms and
conditions is intended to limit any right you may have as a
consumer under local law or other statutory rights that may not be
excluded nor in any way to exclude or limit our liability to you
for any death or personal injury resulting from our negligence.
23. Third Party Rights
No person (except you and us) shall have any rights pursuant to
the Contract (Rights of Third Parties) Act 1999 (the “Act”) to
enforce any of these terms and conditions. Any right or remedy of a
third party which exists or is available apart from the Act is not
affected.
24. Governing Law
These terms and conditions shall be governed and interpreted
exclusively according to the laws of England. We and you agree to
submit to the exclusive jurisdiction of the English Courts in
relation to any matters of dispute arising out of or in connection
with these conditions provided that we may, at our option, take
proceedings in the courts of the state or country in which you are
domiciled including action to obtain any remedy (including
injunctive relief).
The contract between us shall be concluded in the English
language
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