All our locations have basic internet access and you'll need to connect to our WiFi to get online. WiFi is also available for use in the Forest Retreat. 

Select Forest Holidays from the WiFi options and fill in the quick form on your browser. You’ll need your cabin number, booking name and email address.

Phone signal is sometimes hard to find in the forest. If you want to make calls, we suggest using WiFi Calling settings while in your cabin.

You can upgrade to premium WiFi with our in-cabin entertainment package, which is great for streaming and gaming. You can buy this either before or during your stay (subject to availability).

Use your TV to find out what's on in the forest, browse our food options and of course, enjoy a movie (or two).

 

Our In-Cabin Entertainment package will keep you connected in the forest and entertained in the comfort of your cabin. It includes unlimited WiFi internet for use with laptops, mobile phones, or tablets, and lets you connect your own devices and apps for streaming.

 

You'll also have unlimited access to a selection of box office films, including action-packed thrillers, romantic comedies, children's films, and much more.

 

Please note that subtitles are not available on live TV channels or movies; however, they can be used on streaming apps such as Netflix.

 

If you're staying in a cabin with a log burner, follow our tips below to light your fire.

1. When lighting a fire, air is your friend. Every log burner has air vents which should be opened completely before you start. Adjust them once the fire gets going, to control the amount of air being drawn into the stove.
2. Use a good amount of kindling. Build a small structure in the middle of the stove with kindling and a couple of firelighters. Make sure there’s space for air to get in and feed the fire.
3. Light the firelighters with a match and then as the kindling takes hold you can close the door – but leave the vents fully open.
4. Wait for the kindling to burn strongly. Now you can add two or three larger logs, being careful not to smother the fire. Always open the door slowly – opening the door too quickly may draw smoke down the chimney.
5. Once the logs are fully alight, you can adjust the air vents to half-open so your wood burns for longer. You may need to open them again if the fire dies down, or when adding new logs. Don’t completely close the air vents.
   
   

A few safety tips
Only use good quality dry fuel – don't use wet logs. Nothing other than kiln-dried logs should be put inside the log burner. Please don't place things on top of the log burner, or leave bags or other items near to the fire when it's hot.

• Warning - the log burner surfaces will get really hot, please take care to keep children away. Fireguards are available on request.
• Do not leave combustible materials (e.g. matches, clothes and aerosols) near or on the burner.

---

Logs and starter kits
You can pick up kiln-dried logs and a starter kit at the Forest Retreat, or pre-book them up to 48 hours before your stay − we’ll have them ready and waiting in your cabin.

Instructions for kitchen appliances are in the cutlery drawer, and pots and pans are in the pull-out drawer below the oven.

 

Check out our inventory for everything you should have in your kitchen.

 

 

You'll find our sustainable kitchen packs in every cabin. They include dishwasher tablets, a small bottle of washing up liquid, sponge and cloth, plus some green waste bags. Everything you need to keep the kitchen sparkling. Make sure pack a few spares from home, just in case!

Help us in our efforts to be eco-friendly by using the correct bins (refer to the cabin location map to see where your nearest recycling and waste point is). Please ensure all waste is removed from your cabin on the day of departure and placed in the correct bin.

 

 

As part of our commitment to being good for people and planet, we're aiming for zero waste to landfill by 2028. We'll minimise the waste we create and maximise reuse and recycling.

 

If your cabin comes with our gas-fired barbecue, follow these simple steps to get it sizzling in no time. There’s nothing better than eating al fresco in the forest, but it’s important to use your barbecue safely.

 

To protect yourself and the forest, follow these simple safety steps:

• Your barbecue should not be left unattended whilst in use.
• Lighter fluid and charcoal is not required for your gas barbecue, so please don't use it.
• Don't move the gas barbecue around on the decking.
• Ensure your barbecue is switched off once you have finished cooking − including the gas tank.
• Take care not to leave the BBQ gas on for a prolonged period before lighting.

---

In a Silver Birch cabin?
Gas barbecues are available to hire for the full duration of your break and can be added on my account.