When is my balance/payment due? All balance payments are due 12 weeks prior to arrival. Not what you were looking for? View our other frequently asked questions below or contact us View all Contact the team Related questions I want to do an activity but can't find it when booking? Where is my booking confirmation? What do i do if I've forgotten my password? Can I pay in instalments? Why are you asking for payment via e-mail when I have already paid in full?