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Your questions answered

What would you like to know?

Where do I collect my keys from?

When you arrive on location you need to check in at the Forest Retreat (also named Forest Hub at some of our locations). The team will then check you in and give you the key to your cabin. If you are going to be arriving later than 8pm please contact the location who will make arrangements for you to collect your key after hours.


Shortly after you check in, a member of the team may visit your cabin to check everything is okay and ensure that you’re all set for a comfortable stay with us.


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View our other frequently asked questions below or contact us