Where do I collect my keys from? COVID-19 safety changes currently in effect When you arrive, park up and follow the social distancing markers to the Forest Retreat to safely check-in and pick up your key. You can then retreat to your cabin for your secluded forest escape. So we can apply social distancing effectively, queuing systems may be implemented at the Forest Retreat. While we’ll try to make the process as quick as possible, check-in may take a little longer. Our friendly team members will do their best to ensure a fast-moving queue and appreciate your patience with this. View all COVID-19 safety FAQs When you arrive on location you need to check in at the Forest Retreat (also named Forest Hub at some of our locations). The team will then check you in and give you the key to your cabin. If you are going to be arriving later than 8pm please contact the location who will make arrangements for you to collect your key after hours. Shortly after you check in, a member of the team may visit your cabin to check everything is okay and ensure that you’re all set for a comfortable stay with us. Not what you were looking for? View our other frequently asked questions below or contact us View all Contact the team Related questions What is the postcode for the location? How many car parking spaces does my cabin have? What time is check in and check out? What time can I arrive? Can I check-in online before arriving?