COVID-19 safety changes currently in effect
We follow guidance from The British and Irish Spa Hot Tub Association (BISHTA).
Our team members give each hot tub a daily dosing of sanitiser to keep the water healthy, while ensuring the inside of the tubs above the waterline and lids are effectively sanitised.
You might see our team on your decking when they carry out daily checks. This is to ensure your hot tub is sanitised effectively. Social distancing will be applied throughout this process.
We also recommend taking a shower before you relax in the hot tub. Further information about using your hot tub can be found on the TV in your cabin.
View all COVID-19 safety FAQs
Our location teams work hard to ensure that hot tubs remain clean and safe to use at all times. When they are cleaned and refilled, it can take some time for the hot tub to warm up. For that reason they can sometimes be too cool for use within the first 4 hours after check-in on your arrival day. If it is necessary to clean the hot tub during your stay, it may also need time to reheat. We always aim to maximise the time in which you can use your hot tub during your stay, but maintaining water quality for your safety is of paramount importance to us.
As a part of this checking process, bromine is added to the hot tubs to safeguard the level of hygiene. If you are unhappy with the quality of water in your hot tub, or uncertain as to how to operate it, please ask a member of the team. Our location team are available to help if you have questions regarding hot tub use.
If our usage guidelines are not followed or found to be abused, a warning and a £50 hot tub maintenance fee may apply. Watch our hot tub safety video below for our guidelines and useful tips for enjoying your hot tub during your stay.