This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here Close
Have a question? Call us on 03330 110 495

Guest information regarding coronavirus

Updated 22 March 2020

Dear Guest

Thank you for supporting Forest Holidays during this difficult time, we really appreciate it.  The welfare of our guests and our team is our number one priority. In light of the Government’s announcements and guidance and in particular to ensure we do nothing to add to the burden of our wonderful NHS, we have made the difficult decision to close all locations from Monday 23 March to Sunday 26 April 2020. Guests booked to travel between these dates should not travel. If you are currently staying with us, check out on Monday 22 March will be as normal.

It is for this reason that I am asking our valuable guests with a booking to stay with us between now and 26 April 2020 to defer their holiday to a later date in the year, or a date in 2021. 

I hope that you understand the decision we have taken as a business and see the benefit that deferring your booking until a later date will have on the rural communities that we strive to support.

Breaks before Monday 27 April 2020

There is no need to contact us today.  We will contact you to discuss your booking.  The value of your holiday has been automatically credited to your account and you have four options:

  • A replacement holiday on the same dates next year (same cabin type, departure date and location), will be honoured at the original price paid.
     
  • A replacement holiday of a lesser value together with a payment of the difference by us.
     
  • A replacement holiday of a higher value with a payment of the difference by yourself; or
     
  • a credit note to the value of your holiday, valid for travel until 31 December 2021.
     

For guests due to arrive on Monday 23 March

We will be in touch with you to discuss your preferred option as our priority.

With this in mind we would kindly ask all guests who are due to arrive after this date to refrain from calling the sales and reservations line until Tuesday 24 March to allow us to look after those with imminent arrivals. 

This decision has been made in light of recent developments and unprecedented conditions for the whole of the UK as a result of the uncertainty caused by COVID-19, and particular challenges facing the leisure and tourism industry.

At this time, our focus is to champion the UK domestic tourism industry, be there for our team members and support our valued guests. Our locations are more than a place to go on holiday. They help to support local people, small businesses and rural communities. We will remain in close contact with our local supply chain across the country as we are aware that this unavoidable decision will have a knock-on effect on the rural tourism industry which we strive so hard to support.

This is temporary and our team are working hard behind the scenes to keep things ticking over. You can find updates on social media and through our email newsletters. 

We thank you for your continued support, this is an incredibly difficult time for the whole of the UK and our thoughts are with those affected by this rapidly changing situation. We hope that staying with us has given you space to find tranquillity (even if just for a short while) and we look forward to welcoming you back very soon. 

 

Bruce McKendrick

Forest Holidays Chief Executive