Following the latest announcements, we’re experiencing an extremely high volume of calls, emails and messages. Please be assured that our team is working hard to help everyone as quickly as possible and your patience is appreciated.
Help us reduce call waiting times by not calling unless your query is urgent or you need to amend a booking affected by the latest announcement. We can only amend breaks over the phone but if you’d like to make a new booking you can do this online.
Please also avoid calling to request a refund. You can request your refund via the link in your email or the email address provided below. Once you’ve completed your request, there’s no need to get in touch again. Our finance team will email when your refund has been processed.
Governments in England, Scotland and Wales have begun to set out potential dates for when our locations can reopen. We’ll continue to monitor the situation in line with any developments or changes. At the moment:
- Locations in England must remain temporarily closed until at least 12 April.
- Locations in Scotland must remain temporarily closed until at least 26 April, further details will be released during the next scheduled update which is set to be mid-March.
- Our location in Wales must remain temporarily closed until at least 29 March.
Essential information and travel dates
How your on-location experience will be affected
Contacting our support team and call waiting times
Rebook or receive a full refund if your break is affected
Essential information before your stay
Government advice changes frequently so please familiarise yourself with regional and local guidance before your break. There are different rules in place for England, Scotland and Wales, and it’s your responsibility to check and understand the rules as they apply to you. COVID rules are legally enforceable and you will be asked to return home if you break them.
Breaks in England before 17 May
If you have a booking before 17 May, a one household restriction applies to your break. If you are due to stay with us after 17 May, keep an eye on this page for updates as further guidance on household mixing is released. In the meantime, you should refer to official guidance from the UK Government.
Breaks in Scotland
As part of Scotland’s roadmap, the Scottish Government has set out a potential reopening date of 26 April for Ardgartan Argyll and Strathyre. If your break is affected by this latest update, we’ll email you to explain your options. Before travelling to or within Scotland, you should refer to official guidance from the Scottish Government.
Breaks in Wales
Our Beddgelert location is open. Before travelling to or within Wales, you should refer to the latest official guidance.
• From 12 April you can go on holiday in Wales if you live in Wales or England (find out more from the Welsh Government)
• From 26 April you can go on holiday in Wales if you live in Scotland (find out more from the Scottish Government).
Your on-location experience
Cleaning and safety
Social distancing happens naturally in the forest but throughout this time, we’ve taken extra steps to minimise contact and keep our guests and teams safe. This includes developing our unique CleanAssure+ deep cleaning system. During your stay, help us to social distance by looking out for floor markers and please wear your face covering when you visit the Forest Retreat and any local shops.
Forest Retreat/Forest Hub
Every location will offer outdoor dining with a limited menu from 12 April*.
There’s no need to make reservations but you’ll need to make sure you’ve pre-authorised a card with us before ordering your meal.
Due to social distancing, space on the outdoor decking is limited and tables will be set out to accommodate a maximum of six people (we may not have space to accommodate bigger parties).
In line with government guidance, tables can accommodate six people from any number of households or any number of people from two households.
Dine-in options and shopping facilities will vary depending on location, date of travel and current restrictions.
We’ll let you know what’s open in your pre-arrival email or you can refer to TV in your cabin for the latest information when you arrive.
If you have any questions about dining options and food service times during your stay, please ask our location team. They’re happy to help with all enquiries.
*food service times and menu options vary at each location and are subject to change and government guidance.
In-cabin delivery service
All our locations offer a handy in-cabin delivery service. Use the TV in the cabin to see what’s available and get groceries, essentials, meals and drinks delivered to your doorstep contact-free. Please note that food service times vary by location and products are subject to change and availability.
Activities and extras
If you’ve pre-booked extras or activities which can’t go ahead, we’ll email you to let you know and you should receive your refund before your break. Activities and extras vary by location and are subject to change and availability. When you arrive, refer to the TV in your cabin or ask a team member about what’s available during your break.
More on cleaning, safety and experience
Contacting our team and call waiting times
You can reach our holiday advisors on 03330 110 495 8.30am to 5.30 pm Monday to Friday, 10am to 4pm on Saturday.
We’re currently experiencing high call volumes and it may take longer for you to speak to someone. Be assured that as soon as you’re connected, we’ll be ready to help with your query.
The best time to call us is between 11am and 4pm which tends to be less busy. If you’re unable to get through, please continue to call until you’re connected to a team member.
Rebook or receive a full refund if your break is affected
If your break is affected by COVID restrictions, you can request a full refund or rebook a new break for another time with a discount of up to £100 where the break is more expensive (where the break is cheaper we’ll refund the difference).
To rebook your break, call our holiday advisors on 03330 110 495. To request a full refund, email firstname.lastname@example.org from the email address on the account and include your booking reference. Our finance team will then pick up your request and action it - you’ll receive an email when it’s been processed.
Book with total confidence
With 11 secluded, self-catering locations we’re the ideal choice for a safe staycation in the UK. Plus, we’ve been accredited by the We’re Good to Go initiative set out by Visit Britain.
Find out more about Forest Holidays