In these times of uncertainty, we want to get things right for you. We’ve used this moment of pause to ensure every location is even cleaner and safer than before. So when the time is right to escape to the forest, you can relax knowing everything has been taken care of - Our safe reopen action plan
The following options are available for you to choose from:
- Rebook from 6 Jul 2020 to 13 Dec 2021
Book with total confidence – if we close due to COVID-19 you'll be able to change your break or receive a full refund. Ts&Cs apply.
› Choose the same dates next year
(same cabin type, departure date and location), at the original price paid
› Choose a new date
(if the value is less than your current break, we'll refund the difference, or if the value is higher you'll just need to pay the difference.
- Receive a credit note to the value of your holiday
Valid until 31 December 2021. You won't be able to see this in your online account but rest assured this will be kept on file for when you’re ready to make a new booking.
- A full refund to the value of your holiday
If you want to amend or defer your break
We all need something to look forward to, to move your break and plan your next forest escape. Choose any available date up until the end of 2021 at one of 11 secluded locations.
Just to let you know - you are safe with us.
We are working behind the scenes to put measures in place to give you peace of mind, which includes a new cabin cleaning process for your protection and social distancing measures to keep you safe. So, when you stay with us you’ll enjoy a safer and cleaner stay.
Moving your break with us will help rural communities thrive again.
Deferring your booking is a vote of support for the local suppliers and small businesses in the rural areas in which we’re located.
Already contacted us or submitted a change request?
There’s no need to reach out again. Please bear with our team members as they process booking changes and adapt to this new and changing situation. Our priority is the safety and well-being of our teams, guests, and of course, the local people we strive to support.
When the time is right, we're ready to welcome you back to the forest.