Countdown to your break with total confidence as restrictions continue to ease. All our locations and Forest Retreats are open and welcoming guests and we’ve been accredited by Quality and Tourism’s Clean, Safe & Legal initiative. We’ll continue to update this page following any further government announcements.
As we carefully move through the road maps for the different regions, we recommend checking official advice for the area you live and the area you’re travelling to before your break. There are different rules in place for England, Scotland and Wales.
We also kindly ask that you:
All our locations offer a handy in-cabin delivery service. Use the TV in the cabin to see what’s available and get groceries, essentials, meals and drinks delivered to your doorstep. Food service times vary by location and products are subject to change and availability. We tend to get busy so it’s best to pre-order as early as possible.
We offer indoor and outdoor dining with a full menu (make sure you’ve pre-authorised a card with us before ordering your meal). Food service times, menu options, dine-in options and shopping facilities vary at each location and are subject to change and government guidance. Refer to your pre-arrival email or the TV in your cabin for the latest information.
Activities get booked up fast, so it’s best to pre-order through your online account before your stay. If there are any changes or if something can’t go ahead, we’ll email you to let you know and you should receive your refund before your break. Activities and extras vary by location and are subject to change and availability. When you arrive, refer to the TV in your cabin or ask a team member about what’s available during your break.
Got a question about your booking? Call our holiday advisors on 03330 110 495 8.30am to 5.30 pm Monday to Friday. We're also around on social media to answer general queries.
If your break is directly impacted COVID, request a full refund or rebook a new break for another time (where the break is cheaper we’ll refund the difference).
To rebook your break, call our holiday advisors on 03330 110 495.