Forest news

Look forward to your break in the forest

20/07/21

With all our locations open, our CleanAssure+ system in place and the end of lockdown in sight, we’re ready for a great British summer filled with real freedom, real fun and real moments.

Face coverings are now optional at our locations in England but should still be worn at our locations in Scotland and Wales (unless you’re exempt). We’ll update this page following any further government announcements. 

So everyone can enjoy a safe, secluded staycation experience there are still a few things we’re keeping in place. We kindly ask that you:

  • Check official advice for the area you live and the area you’re travelling to before your break. There are different rules in place for England, Scotland and Wales.
  • Read up on our CleanAssure+ system for peace of mind before you stay with us. Our team will continue to clean all high contact cabin hotspots with Bioguard and we’ve been accredited by Quality and Tourism’s Clean, Safe & Legal initiative.
  • Go cashless to reduce contact (make sure you pre-authorise a payment card with us).
  • Scan the Test and Trace app when dining in at the Forest Retreat.
  • Tell us if you’d prefer us to wear a face covering if we need to pop by your cabin for anything (our team members are free to wear face coverings if they wish to).
  • Don’t travel if you develop COVID symptoms or are required to self-isolate. Refer to the NHS for advice and contact us as soon as you can.
  • Get in touch with us via the TV in your cabin or the phone number listed in your Forest Life brochure if you develop COVID symptoms at any point during your stay.
  • Be patient with our team members. To protect our safety and yours, our team members will self-isolate when required. Your patience and understanding is much appreciated during the summer holiday season.  

Your on-location experience

In-cabin delivery service

All our locations offer a handy in-cabin delivery service. Use the TV in the cabin to see what’s available and get groceries, essentials, meals and drinks delivered to your doorstep. Food service times vary by location and products are subject to change and availability. We tend to get busy so it’s best to pre-order as early as possible.

Forest Retreat/Forest Hub

We offer indoor and outdoor dining with table service and a full menu. There’s no need to make reservations but you need to make sure you’ve pre-authorised a card with us before ordering your meal. Food service times, menu options, dine-in options and shopping facilities vary at each location and are subject to change and government guidance. Refer to your pre-arrival email or the TV in your cabin for the latest information.

Activities and extras

Activities are already getting booked up fast, so it’s best to pre-order through your online account before your stay. If there are any changes or if something can’t go ahead, we’ll email you to let you know and you should receive your refund before your break. Activities and extras vary by location and are subject to change and availability. When you arrive, refer to the TV in your cabin or ask a team member about what’s available during your break.

More on cleaning, safety and experience

Get in touch with our holiday advisors

Got a question about your booking? Call our holiday advisors on 03330 110 495 8.30am to 5.30 pm Monday to Friday. We’re also around on social media to answer general queries.

More on contact options

Our booking promise

If your break is directly impacted COVID, request a full refund or rebook a new break for another time with a discount of up to £100 where the break is more expensive (where the break is cheaper we’ll refund the difference).

To rebook your break, call our holiday advisors on 03330 110 495.

To request a full refund, email priorityguests@forestholidays.co.uk from the email address on the account and include your booking reference. Our finance team will email you when it’s been processed.

More on our booking promise

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