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Forest Holidays latest coronavirus travel information

22 January 2021 The latest advice for your upcoming break in the forest


Updated information for our guests

Following the latest Government announcement, all Forest Holidays locations remain temporarily closed. We continue to monitor guidance for all locations and look forward to safely reopening as soon as the Government confirms we’re able to. You can see the status of locations in each region below.  

At the moment, we’re working as fast as we can to help guests affected by closures. If your check-in date is on or after 8 February in Wales, 15 February in Scotland or 22 February in England, and you have a question about COVID-19, there’s no need to get in touch. Instead, please refer to local and regional updates for the area you live and the location you’re travelling to. 

If you have a question about your booking not related to COVID-19, help us by only getting in touch if your break is within the next two weeks. If your break is further away, wait to speak to us closer to the time of your break. Thank you for understanding.


Jump to:

Open/closed status for each Forest Holidays location
Contacting our support team and call waiting times
Rebook or receive a full refund if your break is affected
Essential information before you travel

Open/closed status for each Forest Holidays location

If your break is affected by COVID restrictions or changes to the tier system, there’s no need to get in touch right away - you’ll receive an email from us that explains your options.

  • Forest Holidays locations in England are temporarily closed from 31 December until at least 22 February 2021. 
  • Forest Holidays locations in Scotland are temporarily closed from 25 December 2020 until at least 15 February 2021. 
  • Our Forest Holidays location in Wales (Beddgelert) is temporarily closed from 20 December 2020 until at least 8 February 2021. 

If you live in a tier four area of England at the time of reopening, you must not travel. If you arrive at a Forest Holidays location from a tier four area you will be asked to return home. 


Contacting our support team and call waiting times

You can reach our holiday advisors on 03330 110 495 Monday to Friday, 9am to 5.30pm.

We’re currently experiencing high call volumes and it may take longer for you to speak to someone. Be assured that as soon as you’re connected, we’ll be ready to help with your query.

The best time to call us is between 11am and 4pm which tends to be less busy. If you’re unable to get through, please continue to call until you’re connected to a team member.


Rebook or receive a full refund if your break is affected

If your break is affected by COVID restrictions, you can request a full refund or rebook a new break for another time with a discount of up to £100 where the break is more expensive (where the break is cheaper we’ll refund the difference).

To rebook your break, call our holiday advisors on 03330 110 495. To request a full refund, email priorityguests@forestholidays.co.uk from the email address on the account and include your booking reference. Our finance team will then pick up your request and action it - you’ll receive an email when it’s been processed. 


Essential information before you travel

Government advice changes frequently so please familiarise yourself with regional and local guidance before your break. 

There are different rules in place for England, Scotland and Wales, and it’s your responsibility to check and understand the rules as they apply to you. COVID rules are legally enforceable and you will be asked to return home if you break them. To check what you can and cannot do at this time, enter a postcode into the UK Government’s postcode tracker

We regularly review the situation in line with government announcements and any changes to the tier system. Plus, all our locations have been accredited by the We’re Good to Go initiative set out by Visit Britain, find out more by reading our Safe Reopen Action Plan


Book with total confidence

Whether you have an existing booking or want to plan ahead and book a holiday for next year (or beyond), your money is safe. Should anything change due to COVID-19, you’re covered by our flexible solutions - and our CleanAssure+ system is in action for extra peace of mind.

Learn about our booking promise