With all our locations open, our CleanAssure+ system in place and the end of lockdown in sight, weâ€™re ready for a great British summer filled with real freedom, real fun and real moments.
Face coverings are now optional at our locations in England but should still be worn at our locations inÂ ScotlandÂ andÂ WalesÂ (unlessÂ youâ€™re exempt).Â Weâ€™ll update this page following any further government announcements.Â
So everyone can enjoy a safe, secluded staycation experience there are still a few things weâ€™re keeping in place. We kindly ask that you:
All our locations offer a handy in-cabin delivery service. Use the TV in the cabin to see whatâ€™s available and get groceries, essentials, meals and drinks delivered to your doorstep. Food service times vary by location and products are subject to change and availability. We tend to get busy so itâ€™s best to pre-order as early as possible.
We offer indoor and outdoor dining with table service and a full menu. Thereâ€™s no need to make reservations but you need to make sure youâ€™ve pre-authorised a card with us before ordering your meal. Food service times, menu options, dine-in options and shopping facilities vary at each location and are subject to change and government guidance. Refer to your pre-arrival email or the TV in your cabin for the latest information.
Activities are already getting booked up fast, so itâ€™s best to pre-order through your online account before your stay. If there are any changes or if something canâ€™t go ahead, weâ€™ll email you to let you know and you should receive your refund before your break. Activities and extras vary by location and are subject to change and availability. When you arrive, refer to the TV in your cabin or ask a team member about whatâ€™s available during your break.
Got a question about your booking? Call our holiday advisors on 03330 110 495 8.30am to 5.30 pm Monday to Friday. Weâ€™re also around on social media to answer general queries.
If your break is directly impacted COVID, request a full refund or rebook a new break for another time with a discount of up to Â£100 where the break is more expensive (where the break is cheaper weâ€™ll refund the difference).
To rebook your break, call our holiday advisors on 03330 110 495.
To request a full refund, email email@example.com from the email address on the account and include your booking reference. Our finance team will email you when itâ€™s been processed.