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Have a question? Call us on 03330 110 495

Holidays and short breaks in the UK's most beautiful forests

Book with total confidence

We want to get it right for you.

When you book with us, your money is safe. If you’re affected by government guidelines or we close due to COVID-19 you’ll be able to make an amendment, get a credit note or receive a refund. 

We already have a range of flexible options in place to support our guests. For added flexibility, you can take out Flexible Amendment. This gives you the option to move your break if the time isn’t right - up to eight days before you travel. Ts&Cs apply.

Terms & conditions    |    Flexible Amendment

Help us do the right thing

We are committed to following the Government's COVID secure guidelines which are now legally enforceable. Here are some of the ways you can help us, before you travel and while on location:

  • get in touch with us if you’re affected by any government guidelines
  • check travel restrictions and guidance for groups and households for both the area you live and the area you’re travelling to
  • wear a face covering or mask in the Forest Retreat as per government guidelines
  • use the NHS Track and Trace system when visiting the Forest Retreat/Hub, otherwise it's against the law for us to serve you
  • if you breach current guidance while staying with us, you will be asked to return home

We appreciate your support and look forward to welcoming you to the forest for a well-deserved break.

Find out more about our Safe Reopen Action Plan



Peace of mind if your break is affected by closure

What happens if my break is affected by a closure?

We’ll notify you of any closures as soon as possible with a personal email to you. After which one of our team members will be in touch to discuss your booking and find a solution that suits you. 

In the event of a closure we offer a number of options: 

  • a replacement holiday on the same dates next year (same cabin type, departure date and location), honoured at the original price paid 
  • a replacement holiday of a lesser value - we’ll refund the difference to you 
  • a replacement holiday of a higher value - you just pay the difference  
  • retain a credit note to the value of your holiday - this is valid until 31 December 2021 and will be kept on file for when you’re ready to make a new booking 
  • a full refund to the value of your holiday 

Whichever option you choose, your money is safe with us. 

If you have made payments towards your break but have not paid the full balance by your due date, our team members can’t secure your holiday and it may be cancelled. However be assured if you make full payment you will receive a full refund (or are free to choose any of the above options) in the event of a closure.


Amending or changing your booking

What should I do if my booking is affected by any government guidelines?

We have a range of flexible options already in place to support guests affected by government guidelines or travel restrictions. Our team is also proactively contacting large cabin bookings we suspect may be affected by guidelines for groups and households. 

If this (or any other restriction) applies to you, get in touch with us by calling 03330 110 495. A team member will then talk you through the different solutions and find one that’s right for you.

We also recommend checking up-to-date travel advice for the area you live in and the area you’re travelling to before you travel. Official guidelines can be found here: 

England

Scotland 

Wales 

Our team is available to answer any questions you have, Monday to Friday from 9am to 5.30pm. We’re also available to answer queries on social media.

How do I amend or change my booking?

We understand things can change which is why our bookings have a 24 hour ‘cooling-off’ period. 

If you want to change your booking to another date and/or location after the cooling off period, you need to contact us at least 12 weeks before the start date of your break. Our team members will then try their best to find you a suitable alternative.

What are your payment terms?

You pay a deposit at the time of booking and our payment terms are 12 weeks prior to arrival.

What is your policy on cancellations?

If you want to cancel your booking, you must notify us as soon as possible and confirm this in writing. 

Provided the written notice of cancellation is received by us not less than 12 weeks before the start date of your holiday, you’ll only be liable for the Standard Deposit. 

Our Flexible Amendment alters the terms of cancellation under certain circumstances. 

For more information about cancellations, read our full terms and conditions.

What’s the latest information on Forest Holiday activities?

Many of our activities can be adapted to apply social distancing.

You can see the activities available as ‘extras’ when you book with us online. This includes a selection of Forest Ranger activities and bike hire. If you book over the phone our team members will let you know what’s currently on offer at your chosen location.

If any activities need to be cancelled we’ll let you know as soon as possible. You’ll automatically receive a refund if an activity isn’t going ahead.

For more information about cancellations, read our full terms and conditions.

What happens if my activities aren’t paid for by the time my balance is due?

All activities should be paid for in full by the time your balance is due. If payment for extras and activities hasn’t been made by this time, these may be removed from your booking.

Our team can help you check what’s included in your booking before you make a payment. Login to view your account and check your booking, if something’s missing or you have a question get support from our team via phone or email. They can ensure all extras and activities have been added and paid for before you arrive.

What features of my break need to be paid for at the time of booking?

If you’ve booked a break and are due to arrive within 12 weeks of your booking, you’re required to pay for specific cabin selection and all extras and activities at the time of booking.

(NB any guest arriving up to 31 August must pay their full balance 6 weeks before they arrive. If guests are due to arrive after this date our terms are 12 weeks)

If you use our low deposit option to book you pay for breakage protection, flexible cancellation and specific cabin selection at the time of booking. Payment is taken at the same time as your lower £25 deposit.

If payment for any extras or activities hasn’t been made by the time your balance is due, the system may remove these from your online booking. This may mean they’re no longer available to re-add to your booking.

Our team can help you check what’s included in your booking before you make a payment. Login to view your account and check your booking, if something’s missing or you have a question get support from our team via phone or email. They can ensure all extras and activities have been added and paid for before you arrive.


Additional booking protection

What is Flexible Amendment and how do I add it to my break?

Flexible Amendment gives you the option to move your break with us up to eight days before the start of your holiday. You can add Flexible Amendment as an ‘extra’ when you book your break with us online or over the phone. 

Flexible Amendment is calculated per holiday. The final price depends on your date of travel, the length of your stay and the number of bedrooms in the cabin you have booked. With Flexible Amendment, you’re also able to cancel your break and redeem some of the initial cost, depending on the date of cancellation. Full information about Flexible Amendment can be viewed in our terms and conditions.

Is my break covered by my travel insurance?

If you have a personal travel insurance policy please check the details of your cover with your provider.

I’ve booked my Forest Holidays break through a third party. How does this affect my booking?

When you book your break through a third party, you enter into a separate agreement with the third party provider. If you need to make a change to a break booked through a third party or have questions about how COVID-19 could affect your break, please refer to the full terms and conditions of the third party provider.

Discover the cabin for you

Discover the cabin for you

Family at table in Forest Holidays self catering cabin Family at table in Forest Holidays self catering cabin




Our cosy self-catering cabins offer an ideal retreat, whether you're looking to rekindle the romance in your relationship, regroup with friends or enjoy some much needed family time with your loved ones. With cabins sleeping up to 10 guests, we're sure you will find something to suit your needs, and with pet-friendly cabins at all of our locations - even the dog can come on holiday too! 

Discover our cabins

11 UK locations

11 UK locations

Forest Holidays self catering cabin Forest Holidays self catering cabin




Discover our luxury hot tub cabins set in exclusive UK forests. Offering 11 locations across Scotland, England, and Wales - there’s a Forest Holidays location near you just waiting to be explored. Here, in this natural setting, you can truly relax.

Discover our locations


Clean & safe for your peace of mind

Our dedicated team is working hard to ensure all of our locations are even safer and cleaner. Our unique Clean Assure+ process guarantees your cabin will receive a secondary deep clean in addition to our usual deep clean, so you can social distance naturally in our remote forest surroundings with peace of mind.

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