Book with total confidence

Our promise to you

Whether you’re seeking exploration, relaxation or just a well-deserved change of scenery, a forest holiday ticks all the boxes for an easy staycation in the UK.  
 
With flexible options for peace of mind and our booking promise in place, you can simply kick-back and look forward to finding your Forest Feeling.  

More reasons to choose us  

Our booking promise

If your break is directly impacted by COVID, your money is safe.  

Request a full refund or rebook a new break for another time (where the break is cheaper we’ll refund the difference).  

For added flexibility, take out Flexible Amendment which gives you the option to move your break up to eight days before you travel.  

T&Cs apply


Flexible options for breaks directly impacted by COVID 

Get your money back or rebook and see us another time  

Rebook your break

To rebook your break, call our holiday advisors on 03330 110 495. Receive a discount of up to £100 where the break is more expensive (where the break is cheaper we’ll refund the difference). 

Get a refund

To request a full refund, email: priorityguests@forestholidays.co.uk 

Use the email address on the account and include your booking reference. You’ll receive an email when it’s been processed by our finance team.  

Get in touch

Got a question about your booking? Call our holiday advisors on 03330 110 495 8.30am to 5.30 pm Monday to Friday. We’re also around on social media to answer general queries. 


A handy checklist for before your holiday 

  • If you develop COVID symptoms before your break or you’re required to self-isolate, don’t travel. Refer to the NHS for advice and contact us as soon as you can.  
  • Read official guidance for the area you live and the area you’re travelling to (there are different rules in place for England, Scotland and Wales).  
     
  • Keep an eye on our latest update to find out about any new developments or changes to guidance on things like social distancing and the household mixing.  
     
  • Have a look at our Clean and Safe page for all the details on our CleanAssure+ process with Bioguard, social distancing guidance and on-location experience.  
     

We’re here to help! 

Call us, drop us a message on social media or refer to our FAQs 

Find out about pre-booked activities, dining options and on-location experience.

Find out about payment terms, amending your booking or cancelling a break.  

Find out more about Flexible Amendment, third-party bookings or travel insurance.  


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