Frequently asked questions

All balance payments are due 6 weeks prior to arrival. When making a booking, you authorise us to automatically take the balance due from your chosen payment method when you made your booking.

Should you wish to access the information regarding the payment method that we hold for you, view your schedule or change payment methods, you can do this by using the payment feature in your account. If your chosen payment method which you authorised us to take payment from has expired or cannot be used by us, you will need to make these payments either by using the payment feature within your account on the website or by contacting us by telephone.

For all bookings received within 6 weeks of your holiday start date, full payment is due at the time of booking. Payment for bookings can be made by Debit or Credit Card, either on the website or over the telephone.