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Cookie policy

Last updated: 13 November 2019

This Cookies Policy will apply to your use of which are operated by Forest Holidays of Bath Yard, Moira, Derbyshire, DE12 6BA (“Forest Holidays”).


What are cookies?

Cookies are very small text files that, if you consent to it, are sent from our server to your browser and stored on your computer. Each time you return to our Website, your browser will provide cookies to our Website.

 

What are cookies for?

Cookies help us to analyse web traffic and identify which pages of our Website are being used. Our Website also uses cookies to respond to you as an individual so that it can tailor its operations to your needs by gathering and remembering information about your preferences as well as enabling you to login to your account. We use this information for the purposes set out below.

A cookie in no way gives us access to your computer or any information about you, other than information about how you use the Website and the Personal Information (as defined in the Privacy Policy) you choose to share with us (including Personal Information you automatically share with us by way of your browser settings).

We do not use cookies to store any of your financial information on your computer.

In particular, we use the following cookies:

 

(a) Session (or Transient) Cookies

A session cookie only lasts for the duration of users using the website. A web browser normally deletes session cookies when it quits. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. Forest Holidays use session cookies to allow you to move from page to page without having to login or re-submit details each time.

 

(b) Persistent (or Permanent) Cookies

Persistent cookies that are stored on the user's computer memory and are not deleted when the browser is closed. Forest Holidays use these cookies to record your preferences for the website in order to present something relevant to you on the next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how the well the website works and where it can be improved.

 

(c) Flash Cookies (or Locally Shared Objects)

You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies.

Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.

 

(d) Third-party cookies

Forest Holidays works with selected companies to provide additional content and services, for example reviews. These companies may also set cookies on our behalf. We are working with these third parties to get a full list of the cookies they use and what they are used for.

 

(e) Advertising on other websites

Cookies are used to advertise relevant products to you on other websites, based on the products and categories you looked at on forestholidays.co.uk.

The data contained in the cookie used in these adverts is anonymous and doesn't contain any of your personal details.

 

(f) Sharing with social networks

Forest Holidays display share button on most of our pages. This allows you to share details of our holidays and services with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy/

http://twitter.com/privacy

http://www.google.com/intl/en-GB/policies/privacy/

https://help.instagram.com/155833707900388

https://policy.pinterest.com/en-gb/privacy-policy

 

You may see a message on our Website before we store a cookie on your computer which describes the types of cookies we use and what information they might collect. We may also use banners and pop-ups from time to time to give you options around cookies use.

You can also manage cookie use via your browser settings (this will allow you to refuse the setting of all or some cookies) and your browser provider may ask you to confirm your settings. Note, however, that if you block all cookies via your browser settings you may not be able to access all or parts of our Website.

You can find more information about the specific cookies we use and the purposes for which we use them in the table attached to this Policy. You can also find more information about cookies generally here: www.allaboutcookies.org. Third parties' use of cookies

Some of the [services and advertisements/competitions] on our Website and mobile apps, are delivered or served by third-party companies, which may collect information about your use of their services and we have no control over these.

These companies may place or recognize cookies, [Web beacons] or other technology to obtain information such as the IP address of the computer that downloaded the page on which the web beacon appears. Where this is the case, the third party is responsible for ensuring that you are aware of their cookies policy and that you are happy with the ways in which cookies will be used.


Your rights and how to control your cookies

Most Internet browsers automatically accept cookies. If you decide not to accept our cookies, you can set up your browser to stop accepting cookies or prompt you before accepting a cookie from the sites you visit.  You can find instructions on how to do this at www.allaboutcookies.org. However, please note that certain features of our Website may not function properly without the aid of cookies. If you choose to reject all cookies, you will be limited to only browsing the Website and you will not be able to [add bookings or services to your basket].

 

Changes to this cookies policy

We may change this Cookies Policy from time to time and any changes will be posted to this page on our Website [and, where appropriate, notified to you when you next access our Website or our apps, book a holiday with us or otherwise request services from us] therefore you should continue to check this page to ensure you are happy with any changes. It is your responsibility to ensure you are happy with any revised terms and by continuing to use our Website and/or our apps, request services from us or otherwise engage with us, you will be deemed to have accepted any revised terms.

 

Contact us

If you have any questions, please feel free to contact us by email at info@forestholidays.co.uk. Alternatively, you may call our team on 03330 110 495, Monday to Friday: 8:30am to 5:30pm

 

Our cookies

Cookie Name

Description/Purpose

Cookies used by forestholidays.co.uk (1st party cookie)

We use the following cookies to remember what products you have placed in your basket to enable us to make the booking process function:

  • Forest Holidays Session Cookie
  • Net Session Cookie

We also use these cookies to remember information about your preferences so that we can tailor the website to your needs.

Sitecore Analytics (1st party cookie) 

Sitecore is the system we use to manage the content within our website. It also records information about the way customers use our website. 

Google Analytics (3rd party cookie) 

A behavioural tracking service that helps us find out what can be improved on the website and how important it is.

Google (3rd party cookie)

This tracks paid search activity from search to conversion and attributes the sale

Bing (3rd party cookie)

This tracks paid search activity from search to conversion add attributes the sale

Livechat (3rd party cookie)

This is used to enable our LiveChat service and tracks website behaviour, such as time on page and where a LiveChat session was started, so that our Holiday Advisors can best assist you.

Facebook (3rd party cookie)

This is used for tracking website behaviour and sales conversion in relation to paid advertising campaigns we may run on Facebook.

Twitter (3rd party cookie)

This is used for tracking website behaviour and sales conversion in relation to paid advertising campaigns we may run on Twitter.

AddThis (3rd party cookie)

This service provides our social sharing buttons and allows you to share content to social networks from our sharing buttons. It allows us to track how many times and where the content has been shared.  

TripAdvisor (3rd party cookie)

This enables hosting of TripAdvisor content which shares guest reviews

Movable Ink (3rd party cookie)

This tracks email interaction to conversion and attrbutes the sale

Doubleclick (3rd party cookie)

This enables us to understand how our pay per click and display advertising activity works

AOL (3rd party cookie) 

We run display banners as part of our marketing strategy. In order to present the right message to our customers, and in order to monitor the effectiveness of our digital marketing activity.

Visual Website Optimizer (VWO)

We use VWO to test that our site brings our customers the most optimal user experience; ensuring the content you see is relevant, helpful and user friendly. For more information on VWO cookie usage please see their website.

Hotjar

We use Hotjar to record a random sample of website sessions, showing us how users interact with our website. This enables us to identify and improve usability problems, ensuring that we can provide you the best possible experience.

Smartlook

We use Smartlook to record website sessions, showing us how users interact with our website. This enables us to identify and improve usability problems, ensuring that we can provide you the best possible experience.

Adalyser

Adalyser is an analytics platform that is used to measure response to TV advertising. We store traffic / source data to identify which advertising campaign drove a user to a visit. We time stamp visits to tie back conversion events to earlier visits and we store device ID to uniquely identify a device.