TRAVEL INFORMATION (1) Update on coronavirus ABOUT OUR LOCATIONS (10) What is the postcode for the location? Do you have travel directions and public transport information? What is the phone number to contact the location team? Which locations have White Willow Premium cabins? Do you have any function rooms on location? Where is the nearest pub or restaurant? Which supermarkets are nearby? Where is the nearest train station? How can I receive latest offers and newsletters? Do you have a brochure? ABOUT YOUR CABIN (32) Are there any pet-friendly White Willow Premium cabins? Are we allowed day visitors? Is there a bath or shower in my cabin? Do I need to bring bin bags? Are logs provided for the log burner? What is the layout of the cabins? Can I connect my console to WiFi? Do any of your cabins have multiple double bedrooms? Do the cabins include a DVD or Blu Ray player? Do cabins have a fridge/freezer? Do cabins have a hairdryer? What heating do the cabins have? Which cabins have hot tubs? Are there steps for the hot tub? Can the temperature of the hot tub be adjusted? How do I use the hot tub during my stay? What is included in the In-Cabin Entertainment package? Do cabins have ironing facilities? Is bedding included in the cabin? Is the kitchen inside my cabin equipped? Is there a log burner in the cabin? Can the log burner be used in summer? What is a media hub and what can it do? Do I have to bring my own towels? Is the hot tub private or shared? Will I need to bring toilet rolls? When will the upgraded In-Cabin Entertainment be available? Do cabins have a washing machine? What do White Willow Premium cabins come with? What extras do White Willow Premium cabins come with? What does the cabin include? Whats included in a wheelchair-adapted cabin? ARRIVAL AND CHECK-IN (6) Can I add late check-out to White Willow Premium cabins? How many car parking spaces does my cabin have? What time is check in and check out? What time can I arrive? Can I check-in online before arriving? Where do I collect my keys from? What time can I check-in to White Willow Premium cabins? COMPANY INFORMATION (7) Can Forest Holidays donate prizes or sponsor events? How do I contact you? What is Forest Holidays Green Policy? My company would like to partner with Forest Holidays who can I speak to? Id like to supply Forest Holidays who can I contact? Where can I find your terms and conditions? How can I find out more information about working for Forest Holidays? GIFT VOUCHERS (4) How do I buy gift vouchers? What will happen if I cancel a holiday purchased with gift vouchers? Will my gift voucher expire? How can I redeem my gift voucher? MAKING YOUR BOOKING (10) Can my break start on a different day? What is the cancellation policy? Can I choose to stay in a specific cabin? What is a new refreshed interior? Can you accommodate large group bookings? Can I stay for one or two nights? Has my payment gone through? Can you accommodate special events? Can I bring my dog or other pets? What age do you need to be to book/stay in the cabins? MANAGING YOUR BOOKING (7) I want to do an activity but can't find it when booking? When is my balance/payment due? Where is my booking confirmation? What do i do if I've forgotten my password? How do I check-in online? Can I pay in instalments? Why are you asking for payment via e-mail when I have already paid in full? ON-SITE EXPERIENCE (19) Are highchairs available to hire? Are there any smoking areas on location? Are travel cots available to hire? Are barbecues allowed on location? Is there a bar on-site? Can we hire a bike during our stay? Are there any dog friendly places to visit nearby? Are dogs allowed in the Forest Retreat? Can I charge my electric vehicle at Forest Holidays? Use of fireworks or Chinese lanterns? Is there a restaurant on location? Is there a swimming pool on location? Are any members of staff on-location at night? Are there any trained first aiders on-location? What is the breakage policy? What should I pack? Are the on-location walks wheelchair or push chair friendly? Is there WiFi access on-location? How do I use WiFi calling at Forest Holidays? REGISTERING A PROFILE (2) What are the benefits of creating a profile? Can I change my preferences? Top questions What does the cabin include? Do I have to bring my own towels? Is bedding included in the cabin? Do cabins have a hairdryer? What is the phone number to contact the location team? I want to do an activity but can't find it when booking? What do i do if I've forgotten my password?