Data Protection

This is our Privacy Statement.

This is our Privacy Statement. It explains how the Forest Holidays website (, mobile apps, subsidiary websites and booking systems obtains, uses and keeps your information safe.


We're committed to keeping your personal information safe and confidential both online and offline.


We may change this privacy statement from time to time by updating this page, therefore you should continue to check this page to ensure you are happy with any changes. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.


At times we may request that you voluntarily supply us with personal information. Generally this information is requested when you request information and/or services from us – i.e. when you sign up to receive marketing.  


What we collect

Information you give us.

When you order holidays, activities or other services, we will collect your name, contact (telephone, mail and e-mail addresses), [the names of the members of your party] and billing information, transaction and credit card information. You may also give us information about whether any of your party have restricted mobility or access requirements.

We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our breaks, products or other services and contact preferences in order to provide you with further correspondence about our holidays, breaks, products or other services.


Information we collect about you.

Some pages on our website automatically collect the following types of information:

-          technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

-          information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.


What we do with the information we collect

We may use the information that we collect about you in the following ways:

  • for administration and customer services,
  • to deliver our services to you and provide you with the information and services that you request from us,
  • for marketing, including informing you about services which we offer which are similar to those that you have already purchased or enquired about (unless you tell us that you do not want to receive this information),
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data,
  • to analyse your purchasing preferences and to ensure that the content, services and advertising that we offer are tailored to your needs and interests,
  • to ensure that content from our website is presented in the most effective manner for you and for your computer, including monitoring customer traffic patterns and website usage to help us improve the design and layout of our website and provide content that is of interest to you, and to improve the services which we offer to customers.


Disclosure of your information

We may need to share your information with our service providers and agents for these purposes of delivering the services to you (for example, Hoseasons or My Personal Sanctuary).

We may also share your information with our affiliates and/or business partners for marketing purposes or we may send you information about other organisations' goods and services, unless you have told us that you don’t want us to do this.  If you do not wish to receive marketing information from us or our affiliates and/or business partners other than the information you have requested, please indicate this on your Booking Request or contact us using the details below. You may change your mind about the permission you have given us to use your personal information at any time.

If you have provided us with information about your health or the health of members in your party so we can assist you with any disability needs, we will only use this information for the purposes for which you provided it to us.

If we (or any part of us) enter into a joint venture or are sold, transferred to or merged with another business entity or if our business structure changes, the information we hold about you may be disclosed to the new business partners or owners, although your personal information will still only be used in accordance with these Terms.


Where we store your personal data

By providing us with your personal information, you consent to our processing your personal data for the above purposes. You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary, for the above purposes. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure your information is protected in the same way that it is in the UK.

We employ security measures to protect your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We may retain your personal information after we have ceased using it for the purposes set out in these Terms, or for as long as the law requires.


Your rights regarding your personal data

You are entitled to obtain details of the information that we hold about you (for which we may charge a small fee). You may also ask us to make changes to the information we hold about you or your marketing preferences to ensure that it is accurate and kept up to date. If you wish to do this, please send an e-mail to or by post to Forest Holidays, Bath Yard, Moira, Derbyshire, DE12 6BA.



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