What is my password? If you have forgotten your password, please click forgotten password link and follow the prompts. You will need to know the email address registered on your account. If you experience any further issues give us a call on 03330 110 495 and a Holiday Advisor will be happy to help. Not what you were looking for? View our other frequently asked questions below or contact us View all Contact the team Related questions Where is my booking confirmation? When is my balance due? I want to do an activity but can't find it when booking? How do I check-in online? Why are you asking for payment via e-mail when I have already paid in full?