Frequently asked questions

Frequently asked questions

What would you like to know?
Forest Holidays

When is my balance/payment due?

All balance payments are due 6 weeks prior to arrival. When making a booking, you authorise us to automatically take the balance due from your chosen payment method when you made your booking.

Should you wish to access the information regarding the payment method that we hold for you, view your schedule or change payment methods, you can do this by using the payment feature in your account. If your chosen payment method which you authorised us to take payment from has expired or cannot be used by us, you will need to make these payments either by using the payment feature within your account on the website or by contacting us by telephone.

For all bookings received within 6 weeks of your holiday start date, full payment is due at the time of booking. Payment for bookings can be made by Debit or Credit Card, either on the website or over the telephone.

Not what you were looking for?

View all frequently asked questions or contact the team who will be happy to assist you. 

Learn more about Forest Holidays

  • Our 13 UK locations

    Our 13 UK locations

    With 13 secluded, self-catering locations we’re the ideal choice for a safe staycation in the UK. Look forward to a well-deserved holiday in the heart of the forest.

  • A range of hot tub cabins

    A range of hot tub cabins

    Choose a cabin hidden deep in the forest and get all the benefits of being closer to nature while enjoying comforts that make your stay feel like a home from home.

  • Discover Forestipedia

    Discover Forestipedia

    Our blog is your guide to the forest. Bursting with helpful holiday inspiration, we'll show you the secrets of our enchanting woodland and get you set for your next escape!