We’ve just won Feefo’s Platinum Trusted Service Award 2026!

Forest news

04/03/26

We're excited to share that we’ve won a Feefo Platinum Trusted Service Award for our customer service in 2026!

Feefo is a leading global customer reviews platform and its awards are based purely on guest feedback. The Feefo Platinum Trusted Service Award is a real stamp of approval when it comes to delivering excellent customer service. It shows that we're putting our guests at the heart of what we do and recognises our continued dedication to each and every one of you.

To win this award, we had to achieve the Gold Trusted Service award for three or more consecutive years and collect at least 50 reviews per year and achieve a Feefo service rating of 4.5 or above - for three consecutive years - which we've done!

This award means a lot to us because we get to hear your honest, valuable feedback. It's a true reflection of how we're doing and shows our commitment to outstanding customer service.

We couldn't have done it without you, our guests! Thank you for all your reviews

Here's what some of you had to say...