Frequently asked questions

Frequently asked questions

What would you like to know?
Forest Holidays

Where do I collect my keys from?

When you arrive on location please check-in at the Forest Retreat. Once you have completed the check-in process, the team will provide you with the key to your log cabin. Shortly after you check-in, a member of the team may visit your cabin to check everything is okay and ensure that you’re all set for a comfortable stay with us.

Please note - Garwnant Visitor Centre is just under a mile away from our cabins.

If you are going to be arriving later than 20:00 please contact the location who will make arrangements for you to collect your key after hours. 

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Learn more about Forest Holidays

  • Our 13 UK locations

    Our 13 UK locations

    With 13 secluded, self-catering locations we’re the ideal choice for a safe staycation in the UK. Look forward to a well-deserved holiday in the heart of the forest.

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    A range of hot tub cabins

    Choose a cabin hidden deep in the forest and get all the benefits of being closer to nature while enjoying comforts that make your stay feel like a home from home.

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    Discover Forestipedia

    Our blog is your guide to the forest. Bursting with helpful holiday inspiration, we'll show you the secrets of our enchanting woodland and get you set for your next escape!