Frequently asked questions

What would you like to know?

Where do I collect my keys from?

COVID-19 safety changes currently in effect

When you arrive, park up and follow the social distancing markers to the Forest Retreat to safely check-in and pick up your key. You can then retreat to your cabin for your secluded forest escape. 

So we can apply social distancing effectively, queuing systems may be implemented at the Forest Retreat. While we’ll try to make the process as quick as possible, check-in may take a little longer. Our friendly team members will do their best to ensure a fast-moving queue and appreciate your patience with this.

View all COVID-19 safety FAQs

When you arrive on location please check-in at the Forest Retreat (also named Forest Hub at some of our locations). Once you have completed the check-in process, the team will provide you with the key to your cabin. 

If you are going to be arriving later than 8pm please contact the location who will make arrangements for you to collect your key after hours.

Shortly after you check-in, a member of the team may visit your cabin to check everything is okay and ensure that you’re all set for a comfortable stay with us.


Not what you were looking for?

View all frequently asked questions or contact the team who will be happy to assist you. 


Learn more about Forest Holidays

  • Our 11 UK locations

    With 11 secluded, self-catering locations we’re the ideal choice for a safe staycation in the UK. Look forward to a well-deserved holiday in the heart of the forest.

  • A range of luxury cabins

    Choose a cabin hidden deep in the forest and get all the benefits of being closer to nature while enjoying comforts that make your stay feel like a home from home.

  • Discover Forestipedia

    Our blog is your guide to the forest. Bursting with helpful holiday inspiration, we'll show you the secrets of our enchanting woodland and get you set for your next escape!

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