Frequently asked questions

Frequently asked questions

What would you like to know?

Forest Holidays

How is my hot tub maintained?

Our location teams work hard to ensure that hot tubs remain clean and safe to use at all times. When they are cleaned and refilled, it can take some time for the hot tub to warm up. For that reason, your hot tub may not be fully warm for comfortable use until the evening of your arrival. This also applies to guests arriving early using early check-in.

If it is necessary to clean the hot tub during your stay, it may also need time to reheat. We always aim to maximise the time in which you can use your hot tub during your stay, but maintaining water quality for your safety is of paramount importance to us.

As a part of this checking process, bromine is added to the hot tubs to safeguard the level of hygiene. If you are unhappy with the quality of water in your hot tub, or uncertain as to how to operate it, please ask a member of the team. Our location team are available to help if you have questions regarding hot tub use. 

If our usage guidelines are not followed or found to be abused, a warning and a £50 hot tub maintenance fee may apply. Watch our hot tub safety video below for our guidelines and useful tips to help you make the most of your hot tub break.


Not what you were looking for?

View all frequently asked questions or contact the team who will be happy to assist you. 


Learn more about Forest Holidays

  • Our 12 UK locations

    Our 12 UK locations

    With 12 secluded, self-catering locations we’re the ideal choice for a safe staycation in the UK. Look forward to a well-deserved holiday in the heart of the forest.

  • A range of hot tub cabins

    A range of hot tub cabins

    Choose a cabin hidden deep in the forest and get all the benefits of being closer to nature while enjoying comforts that make your stay feel like a home from home.

  • Discover Forestipedia

    Discover Forestipedia

    Our blog is your guide to the forest. Bursting with helpful holiday inspiration, we'll show you the secrets of our enchanting woodland and get you set for your next escape!