If youâ€™ve booked a break and are due to arrive within 12 weeks of your booking, youâ€™re required to pay for specific cabin selection and all extras and activities at the time of booking.
If you use our low deposit option to book you pay for breakage protection, flexible cancellation and specific cabin selection at the time of booking. Payment is taken at the same time as your lower Â£25 deposit.
If payment for any extras or activities hasnâ€™t been made by the time your balance is due, the system may remove these from your online booking. This may mean theyâ€™re no longer available to re-add to your booking.
Our team can help you check whatâ€™s included in your booking before you make a payment. Login to view your account and check your booking, if somethingâ€™s missing or you have a question get support from our team via phone or email. They can ensure all extras and activities have been added and paid for before you arrive.
With 11 secluded, self-catering locations weâ€™re the ideal choice for a safe staycation in the UK. Look forward to a well-deserved holiday in the heart of the forest.
Choose a cabin hidden deep in the forest and get all the benefits of being closer to nature while enjoying comforts that make your stay feel like a home from home.
Our blog is your guide to the forest. Bursting with helpful holiday inspiration, we'll show you the secrets of our enchanting woodland and get you set for your next escape!