Frequently asked questions

What would you like to know?

What features of my break need to be paid for at the time of booking?

If you’ve booked a break and are due to arrive within 12 weeks of your booking, you’re required to pay for specific cabin selection and all extras and activities at the time of booking.

If you use our low deposit option to book you pay for breakage protection, flexible cancellation and specific cabin selection at the time of booking. Payment is taken at the same time as your lower £25 deposit.

If payment for any extras or activities hasn’t been made by the time your balance is due, the system may remove these from your online booking. This may mean they’re no longer available to re-add to your booking.

Our team can help you check what’s included in your booking before you make a payment. Login to view your account and check your booking, if something’s missing or you have a question get support from our team via phone or email. They can ensure all extras and activities have been added and paid for before you arrive.


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View all frequently asked questions or contact the team who will be happy to assist you. 


Learn more about Forest Holidays

  • Our 11 UK locations

    With 11 secluded, self-catering locations we’re the ideal choice for a safe staycation in the UK. Look forward to a well-deserved holiday in the heart of the forest.

  • A range of luxury cabins

    Choose a cabin hidden deep in the forest and get all the benefits of being closer to nature while enjoying comforts that make your stay feel like a home from home.

  • Discover Forestipedia

    Our blog is your guide to the forest. Bursting with helpful holiday inspiration, we'll show you the secrets of our enchanting woodland and get you set for your next escape!

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