We know that plans can change, so if something changes, you can change your break easily if you've added our flexible amendment.
Get peace of mind when you book, as you can change your location or date unlimited times, up to six weeks before your intended stay. And if things change very last-minute, you can move your break once, up to eight days before your stay.
Even with the best laid plans, sometimes unforeseen events can mean that you are unable to take your holiday as intended. We recommend that our guests make use of our Flexible Amendment in order to provide peace of mind should the worst happen.
If you have selected Flexible Amendment on your Booking Request the following will apply:
If you get COVID-19 within 7 days of your departure date and don’t feel comfortable to travel, we will move your break following proof of a lateral flow test. If the break costs more, you’ll need to pay the difference and if the break costs less, we’ll refund the difference.
Your refundable balance is all monies paid less the Flexible Amendment Fee, less the Standard Deposit and any unrecoverable commitments that we have made to third parties in connection with your pre-booked activities and events including Forest Holidays pre-booked activities and extras. Any refunds due can only be made by the original payment method.
Unless we agree otherwise, all persons in your party must cancel or cut the holiday short and the accommodation must be left vacant in order for us to be able to process a refund or credit for the holiday.
You can only choose Flexible Amendment at the time of booking your holiday and it can't be added on later. The above cost (“Flexible Amendment fee”) will be added on to your holiday booking price and is payable in full at the time of booking.
Between 1 week and 6 weeks before the start date of your holiday, you can only amend your holiday once.
The cost of Flexible Amendment is calculated per booking depending upon your date of travel, the length of your stay and the number of bedrooms in the cabin you have booked.
Unless you’ve taken out Flexible Amendment at the time of your booking, changes to your booking can only be made up to 6 weeks prior to the start date of your holiday, subject to availability and £50 amendment fee each time you make an amendment. We are unable to amend or refund your break, within 6 weeks prior to the start date of your holiday.
If you do need to make a change to your holiday, please contact us as soon as you can on +44 (0) 3330 110495. Depending on the circumstances, we may require you to confirm the details in writing.
Read full terms & conditions